15-Style call centre

Emergency Response & Feedback System

Unified 15-style emergency call centre for receiving emergencies, dispatching responders, and capturing public feedback.

In production
Emergency response & feedback — police

Emergency response & feedback — police

DMSP Smart Policing — control room operations

DMSP Smart Policing — control room operations

Emergency Response & Feedback System — police deployment Emergency Response & Feedback System — police deployment

A complete emergency response platform: 15-style call taking, GIS-based dispatch, field responder app, and citizen feedback after every incident.

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What you get

Key capabilities

Call taking

Computer-aided dispatch (CAD) for 15-style call centres, with priority-based queuing and live call monitoring.

Dispatch & field

GIS-based dispatch to the nearest available unit. Field responder app with live location, status, and notes.

Citizen feedback

Post-incident SMS / WhatsApp feedback to the citizen. Real-time dashboards and SLA reporting.

How we deliver

Every project at Experts InfoTech is run by a senior architect from kickoff to launch. You get a fixed-price quote, a milestone schedule, and weekly demos. Source code is yours on day one.

  • Senior engineers only — your work is led by 10+ year veterans.
  • Fixed-price or T&M — predictable budgets with milestones.
  • Source code is yours — full IP transfer on every project.
  • 24/7 NOC & field engineers — 50+ cities across Pakistan.
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"Experts delivered our system in 14 weeks — on time, on budget, and with documentation that made handoff to our team painless. They've been our go-to partner for years." — CIO, mid-sized enterprise in Pakistan